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Policies

Returns Policy

TODO (owner):This policy is a draft template. The owner must review and approve it before launch, and add a “Last updated” date.

What is covered

Only damage that occurs in transit is covered. Items damaged during delivery can be reported for resolution.

TODO (owner):Owner to confirm that transit-damage-only coverage is the intended policy.

What cannot be returned

  • Items that have been assembled.
  • Items that have been used.
TODO (owner):Owner to confirm the list above and add any other exclusions (for example, custom or made-to-order items).

How to report transit damage

TODO (owner):State the time window for reporting damage after delivery, what evidence is needed (photos or video of the package and product), and where to send it.

Resolution

TODO (owner):Explain what happens once a claim is accepted (repair, replacement or refund) and typical timelines.